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Terms and Conditions | Online Graphic Novel & Magazine Store
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enquiry@gempakstarz.com
+603-90561637
 
Monday to Friday. 9am to 5pm
Terms & conditions
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How to Order
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Terms and Conditions

GEMPAK STARZ is committed to protecting your privacy online. This private policy applies to information supplied by you on www.gempakstarz.com.

We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site. When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience. We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
ORDERING

1. Before paying for your order, please make sure that the product details, description and picture – especially the title, volume number and language – are all correct.

2. Your contract for purchases made through the Site is with Gempakstarz.com, and you undertake that any and all goods ordered by you are for private and domestic use only.

3. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. In such a situation, if you do not respond in a timely manner to our attempts to contact you, your order will be automatically cancelled. If you have already made full payment for the order and decide to cancel it, you will receive a full refund.

4. Gempakstarz will not pass on your personal details to any third party except where an additional security check may be deemed necessary.

 

PAYMENT POLICY

1. To pay, you may transfer the amount by Manual Fund Transfer or Online Credit Card Payment. Online credit card payments are processed by Mobile88.com Sdn Bhd.

2. After completing payment, buyers must inform us via email to order@gempakstarz.com and include: - sales order or invoice number - name on the bank account - time of payment - amount of payment.

3. All cheques/Money Orders/Wang Pos should be crossed and made payable to "GEMPAK STARZ SDN BHD". Your sales order or invoice number and contact telephone number must be written on the reverse side of the cheque for our acknowledgement.

4. Orders paid by cheque will be sent only after the clearance of the cheque.

5. Please do not send cash by post.

 

DELIVERY POLICY


1. Local Orders:

- Upon confirmation of your order, please allow 3 to 5 working days for delivery.
- Within the Klang Valley, your parcel will take 2 to 3 working days to arrive. For other states in Malaysia, it will normally take 3 -5 working days.
- Signature is required upon receipt of the delivery. If no one is available to accept the delivery, a notification card will be left. Please call the number on the card to arrange for collection or 2nd delivery.

2. International Orders: - Shipping rates are automatically calculated based on your location and will be shown during checkout.

3. Once your payment has been confirmed, we will ship your order in 3 to 5 working days.

4. Your order delivery may experience delays without prior notice due to unforeseen circumstances.

5. If your ordered item happens to go out of stock before your order can be fulfilled, we will contact you to advise you of any delay. However under certain conditions, we reserve the right to refund your payment immediately without prior contact.

6. Gempakstarz reserves the right to decide the most effective and cost-efficient courier company based on your location and the weight of your goods. Please make a remark in your order form if you require a specific courier. Please be aware that this may incur an additional charge.

7. After sending out your order, we will send the tracking number and courier company name to the contact email you have provided. If you have not received your parcel after 5 days, please contact the courier company directly. 8. If you have provided an invalid address or contact number which causes your delivery to be returned to us, you will need to pay for the re-delivery charge if you wish for your order to be delivered again.

 

RETURN POLICY


1. Return of purchased items for refund will not be accepted. Exchange of purchased items is generally not accepted except for the following reasons:

a) The item you received is different from the item stated in your order
b) The item has manufacturing defects. No other reasons will be accepted.

2. In the case of (a) and (b) above, items must be returned for exchange within 7 days of receipt. If you need to exchange a purchased item, please contact us for instructions first.

3. When making a return for exchange, the items being returned must be unused and include the original packaging. Items that have been used, and/or have evidence of damage caused by buyer"s own negligence, will not be accepted for exchange.

We may use “cookies” to remember and process the items in your shopping cart and understand and save user’s preferences for future visits. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use “cookies” to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tool in the future. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all “cookies” through your browser settings. If you disable “cookies”, some features will be disabled and will not function properly and you are unable to place orders.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities or these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

GEMPAK STARZ reserves the discretion to update and change this privacy policy at any time. Any changes to this policy will be published on the website.

By using the site or providing information requested by the site, you signify you understand and agree to all the terms of this policy. If you do not agree to this policy, please do not use this site or service.

If there are any questions regarding this privacy policy you may contact us using the information below:


MALAYSIA
GEMPAK STARZ SDN BHD (602880-A)
17, Jalan 8/146,
Bandar Tasik Selatan,
57000 Kuala Lumpur, Malaysia.
TEL: 603 - 9056 1637
FAX: 603 - 9056 1634
EMAIL: enquiry@gempakstarz.com 


SINGAPORE
ART SQUARE CREATION (S) PTE LTD
18 Sin Ming Lane #06-22 Midview City
Singapore 573960.
TEL: 65 - 6684 9118
FAX: 65 - 6684 9117